Effective Date: [30 Sep 2024]

At Ghumantoo, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our bus ticket booking platform. By using Ghumantoo, you agree to the terms set forth in this policy.

Overview

We are a proud venture of Vindhyashri Ecom Private Limited, a company registered under the Ministry of Corporate Affairs (CIN: U46901MP2024PTC069267). Ghumantoo ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect and use your information when you access our website or mobile application to browse or make bus ticket bookings.

This policy applies to all users ("you," "your") of our services, and it is governed by Indian laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the General Data Protection Regulation (GDPR), where applicable.

Data Collection & Use

When you use Ghumantoo, we collect the following types of data:

a) Personal Data:

1. We collect personal data when you:
2. Register or create an account on Ghumantoo (name, email address, phone number, password, etc.).
3. Book tickets (payment details, travel preferences, etc.).
4. Communicate with our customer service team (email or call records).

Why We Collect It:

• To manage your account and bookings.
• To process payments and provide you with tickets.
• To send important service-related notifications (such as booking confirmations, cancellation alerts, etc.).
• To enhance your overall experience by customizing content, services, and offers.

b) Non-Personal Data:

This includes:

• Browsing information (IP address, browser type, operating system, etc.).
• Location data (based on your device settings).

Why We Collect It:

• To improve the performance and functionality of our platform.
• To analyze website traffic and enhance user experience.

Cookies Data

Cookies are small text files placed on your device when you visit our website or use our app. These files help us to enhance your experience by remembering your preferences and improving the overall performance of the platform.

a) Types of Cookies We Use:

1. Essential Cookies: These cookies are required for the basic functionalities of our website, such as logging in and booking tickets.

2. Performance Cookies: These cookies collect information about how visitors interact with our platform, helping us to improve our services.

3. Targeting Cookies: These are used to display advertisements relevant to you and track the effectiveness of marketing campaigns.

b) How We Use Cookies:

• To remember your login credentials and provide a seamless booking experience.
• To analyze and understand user interactions to enhance website performance.
• To show you personalized advertisements based on your browsing habits.

c) Managing Cookies:

You can control the use of cookies through your browser settings. Please note that disabling cookies may limit some features of our platform.

Data Storage

Ghumantoo securely stores your data on servers located in India. We follow industry-standard security protocols to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

a) Duration of Data Storage:

We retain your personal data for as long as necessary to provide you with the services you request, or as required by law. After this period, your data will either be anonymized or securely deleted.

b) Data Protection Measures:

We use advanced security measures, including:

• Encryption for sensitive data such as payment information.
• Regular security audits and updates to protect against breaches.

c) Third-Party Sharing:

We do not share your personal data with third parties, except for service providers who assist us in operating our platform (such as payment processors) and only to the extent necessary for the provision of services.

Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Withdraw consent for data collection or processing at any time.
• Request the transfer of your data to another service provider.

If you wish to exercise any of these rights, please contact us at [Insert Email Address].

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on our website, and we encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Ghumantoo Customer Support
Email: info@vindhyashrisolutions.com
Phone: [Insert Phone Number]