1. Ticket Booking Process

• Online Booking: Tickets can be booked via our website or mobile app. Users must provide accurate information during the booking process.
• Booking Confirmation: Once the booking is completed, a confirmation will be sent to your registered email address or via SMS. Please keep this confirmation handy for your journey.

2. Ticket Types

• Regular Tickets: Standard tickets for regular travel, subject to availability.
• Premium Tickets: Enhanced travel experience with added amenities, available for select routes.
• Reserved Seating: Some operators may offer reserved seating options; availability may vary.

3. Payment Terms

• Payment Methods: We accept various payment methods, including credit/debit cards, net banking, and digital wallets. All payments must be completed in full at the time of booking.
• Transaction Security: All transactions are processed through secure payment gateways, ensuring your payment information is protected.

4. Ticket Modifications

• Changing Travel Dates: Users can request changes to their travel dates through the Ghumantoo platform. Availability of changes is subject to bus operators' policies.
• Passenger Information: If you need to modify passenger details, please contact customer support for assistance. Modifications may require verification.

5. Boarding Pass and Ticket Verification

• Electronic Ticket: Users will receive an electronic ticket (e-ticket) upon booking. This ticket serves as proof of your purchase.
• Boarding Process: Present your e-ticket on your mobile device or a printed copy when boarding the bus. Ensure that your name matches the details on the ticket.

6. Travel Regulations

• Identification Requirements: All passengers are required to carry a valid government-issued ID. This may include an Aadhaar card, passport, or driver's license, depending on local regulations.
• Punctuality: It is crucial to arrive at the boarding point at least 30 minutes before the scheduled departure time. Delays may result in missing the bus, for which Ghumantoo will not be responsible.

7. Child and Infant Policy

• Child Tickets: Children above the age of 5 must have a separate ticket. Children under 5 may travel free of charge if they do not occupy a seat.
• Age Verification: Passengers may be required to provide proof of age for child passengers. Ensure to carry necessary documents if applicable.

8. Special Assistance

• Accessibility Needs: If you require special assistance due to a disability, please inform us at the time of booking. We will do our best to accommodate your needs.
• Elderly and Pregnant Passengers: Special provisions can be made for elderly and pregnant passengers. Please contact customer support for specific arrangements.

9. Luggage Policy

• Luggage Allowance: Each passenger is generally allowed one piece of hand luggage and one piece of checked luggage, subject to weight limits set by the bus operator.
• Excess Luggage: Additional charges may apply for excess luggage. Ensure to check with the operator regarding their specific luggage policies.

10. Liability and Disclaimer

• Limitation of Liability: Ghumantoo is not liable for any loss, damage, or inconvenience caused by circumstances beyond our control, including but not limited to delays, cancellations, or other operational issues.
• Travel Risks: Passengers are responsible for their safety during travel. We recommend that you take all necessary precautions.

11. Governing Law

• Applicable Law: This Ticket Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of the courts in Reva, Madhya Pradesh.

12. Changes to the Ticket Policy

• Policy Updates: Ghumantoo reserves the right to modify this Ticket Policy at any time. Changes will be communicated via our website and will take effect immediately upon posting.

13. Contact Us

For any questions or concerns regarding our Ticket Policy, please contact our customer support team:

• Email: info@vindhyashrisolutions.com
• Phone: +91-9111888584
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Thank you for choosing Ghumantoo for your travel needs! We look forward to providing you with a comfortable and enjoyable journey.